Learnings from the pandemic: How to navigate the new normal in 2021

Must read

How to disable and delete Samsung Pay from your Galaxy phone

When it comes to paying conveniently, Samsung Pay makes using your phone as a bank card an easy process; however, there may come...

How to Hack the Hidden Google Chrome Dinosaur Game

Most of us have seen the dreaded “No Internet” error message on Google Chrome. You can actually turn this screen into a fun,...

MyCinemaHall is a new OTT pay-per-view regional film platform

MyCinemaHall, launched during the lockdown, is a pay-per-view OTT platform that puts the film-maker in touch with the audience directly It has been about...
Bhawani Singhhttps://techmepro.com
I am a blogger who believes in delivering latest tech news from around the world to my viewers.

2020 created a seismic impact on how we live, work and do business. We have learnt that only those organizations that adapt quickly to the changing environment, forge better ways of working, and create resilient business models built around customer needs and expectations will be the ones that succeed in a post-COVID world. We have been thrust by necessity into a digital-first future in every aspect of business. Throughout this journey to the new normal working with major Global Fortune 500 companies across industries and geographies, we see five clear, undeniable trends emerge that are dramatically and rapidly reshaping businesses and industries around the world.
Moving from offline to online: Many companies around the world moved simultaneously from online being just a channel to it being the primary engine of their businesses, creating one of the biggest collective business-model shifts in history. From virtual doctors becoming a norm for patients and educational institutions moving online, to pharmaceutical sales happening over video, and banking embracing remote operations, online became the only way to operate and do business. This shift is here to stay and will have a lasting impact.
Virtualization of all technology, services and solutions delivery:Digital transformation in 2020 has enabled people across the world to complete a task anywhere, at anytime from any device. The future of distributed work will be one where organizations and employees evolve from simply work-from-home out of necessity to a “work-from-anywhere” model. Importantly, organizations are realizing that distributed virtual work is just as effective when compared to in-office work. In doing so, organizations will require a “virtual culture of shared purpose,” with a true sense of humanity, humility, and empathy.
“Cloud” is defining the future: The digital transformations that organizations had planned to accomplish in three to five years are now being fast tracked to finish in less than 18 months. This acceleration of cloud journeys is for better automation, prediction, or collaboration. However, companies must reorganize their digital core and IT infrastructure to make full use of the cloud. CTOs and CEOs need to review and refine business processes to operate at a new level of flexibility, agility, and security to maximize the ROI of their cloud investments. Success also calls for multi-disciplinary teams with a mix of deep industry knowledge, business-process expertise, and technology know-how, all laser focused on creating holistic cloud adoption.
Growth in predictive analytics for actionable insights: Covid-19 has elevated the role prediction plays in meeting customer demand, delighting the customer, mitigating risks, avoiding downtime etc. For example, as global supply and consumer demands change overnight, the consumer goods and retail industry needs much more real-time predictive insights to respond. Similarly, real-time predictive insights have also been critical in helping companies create accurate financial forecasts in an environment where old models no longer apply, enabling better decision making for people, cost and growth strategies. Predictive analytics is now being ingrained in organizations’ DNA. It is no longer optional. It is a necessity for business success.
Human centered design for a delightful process and collaboration experience: The world of digital will now demand a much better user and customer experience. For example, with Covid-19, retailers struggled to deliver not just goods but also quality customer experience. Customers moved online overnight and relied on e-commerce websites for timely delivery of products. However, the pandemic-induced lockdown led to delayed shipments, endless calls to customer service, and missed orders, which overloaded employees and disappointed suppliers and partners at critical moments. This prompted organizations to increase visibility in their processes by connecting the front to the middle and back office as well as across their ecosystems of suppliers and partners. The focus will be on building an “experience economy” that can connect people, process, and technology effectively to deliver memorable experiences.
Covid-19 has reminded us that there is always uncertainty in the future. But it also taught us the importance of being nimble enough to rapidly shape our business strategies, and rethink operational models. As we navigate through 2021, we’re armed with profound learnings to create a stronger, more resilient path forward.
By Tiger Tyagarajan, CEO, Genpact

Source link


More articles

Leave a Reply

Subscribe to our newsletter

To be updated with all the latest news, offers and special announcements.

- Advertisement -

Latest article

Best Google Stadia games: Hitman 3, Cyberpunk 2077 and more

While Google Stadia doesn't see every game that the PS5 and Xbox Series X do, it does get most of its console rivals'...

Nikon Z7 II review | TechRadar

Nikon Z 7II Mirrorless...We were blown away by the original Nikon Z7, which arrived alongside the Nikon Z6 in 2018 as the company's...

Samsung Galaxy M12/ Galaxy F12 Tipped to Come With Exynos 850 SoC, 6,000mAh Battery

Samsung Galaxy M12 or Galaxy F12 key specifications have been tipped. The model numbers associated with the leak, Galaxy SM-M127/ SM-F127, indicate that...

The first look at the Sony Xperia 10 III shows it’s playing it safe

Source: Steve Hemmerstoffer / Voice Sony is preparing to launch its updated smartphone lineup for 2021, and among them is the mid-range Xperia 10...

Honor V40 to Reportedly Come With Google Mobile Services, Specifications Tipped Ahead of January 22 Launch

Honor is said to be working on smartphones that will come with Google Mobile Services (GMS). A report by a Russian publication has...
- Advertisement -